CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@mysite.com
or fill in our contact form:
FAQ:
01
What should I do if the product I’m looking for, or the product in my size, is sold out?
Due to the popularity of some of our items they do sometimes sell out, but there are often other options you can explore. The product, or the size you’re looking for, may be available at a nearby store.
03
Can I cancel my online order?
We are unable to make changes or cancel your order once it has been placed. However, you may return your product using our free returns option within 30 days of receipt.
We begin constructing your personalized or mi adidas product as soon as you place your order. We are unable to make any changes or cancel your mi adidas order once it is placed.
05
What are the Delivery Terms?
Most product orders placed before 1:00 p.m. EST on business days, Monday thru Friday (excluding federal holidays within the U.S.) will ship the same day. Product orders placed after 1:00 p.m. EST are shipped the next business day. You will not be charged for any product until it has shipped.
02
What materials are your products made from?
We use a diverse variety of materials in our products, and wherever possible make sure they are environmentally friendly and recycled. Our selection of materials contributes to our ambition of becoming an even more sustainable company.
For the material description of a specific product, please check:
• its online product information page
• the product labels
If you purchased a product that contains materials you cannot wear, you can return it to us free of charge.
04
How do I know if my order is processed?
You will receive an order confirmation email when your order has been placed. Once you receive the shipment email your order has been processed successfully.
You can check the status of your order by visiting the Order Tracker page. This will tell you at which stage of the delivery process your order is.